Ewbank PSTI Information

Product Support Policy 

We take the security of our customers seriously and therefore commit to working with our partners to provide support for our Internet of Things (IoT) products for at least 2 years from its first commercial launch. Our Wi-Fi enabled products are powered by Tuya™ via the Smart Life application, available on both the Apple Store and Google Play store. Updates are made available through the application marketplaces. 

Application Support Policy 

Ewbank does not develop or maintain any mobile applications. Users of Ewbank products must use the Tuya™ owned Smart Life application and contact Tuya via their mobile application marketplace for information on their support policy.  

PSTI & Default Passwords 

No Ewbank product will ever ship with a default password.  

First Commercial Launch Dates 

Last Updated: [Date sent] 

Vulnerability Disclosure Policy 

As a provider of IoT (Internet of Things) products we take security issues very seriously and recognise the importance of privacy and data security. We are committed to working with our partners to address reported security issues and protect users. Whether you’re a user of Ewbank IoT products, a software developer, or simply a security researcher, you’re an important part of this process. 

If you believe you have discovered a vulnerability in a Ewbank product or a have a security incident to report, please contact our customer service team either by: 

1. Calling [Ask CS] and specifically stating that you are calling to report an IoT security concern in reference to the Vulnerability Disclosure Policy 

2. Emailing [Ask CS] with “IoT Vulnerability Disclosure” in the subject line 

Ewbank will take the necessary steps to address the issue internally and with our partners. Please note, however, some vulnerabilities are subject to environment or hardware restrictions. Final remediation time will be determined according to the real-world situation.