All delivery services have a 2pm cut off time. All orders placed before 2pm will be dispatched on the same day. Any orders placed after 2pm will be dispatched the next working day. Orders placed on a Friday after 2pm will be dispatched on Monday.

At checkout you will be able to choose between two delivery options, based on what you need. Standard delivery service which will mean you will receive your order between 2 to 3 working days. Or choose a Next Day delivery service to receive your order the next working day, if you order before the 2pm cut off time.

All items except spares and consumables come with Free Standard Delivery.

Yes. If you notice an error immediately after placing your order you can contact our customer service team who will amend the address for you, as long as the order is yet to be processed or dispatched.

If you’re not in when the first delivery is attempted, our courier service will re-attempt to deliver the next working day, and will try up to 3 times before returning the item to our warehouse. If this happens, please contact our customer service team and we will try to resolve this for you.

If you have not received your order by the expected delivery date and you have received no notification to suggest a delivery has been attempted, please contact our customer service team who will track down your order and ensure it gets to you as soon as possible.

If you notice any damage or fault to your item please contact our customer service team to seek advice on the best course of action. It may be a troubleshooting issue or damaged in transit. Alternatively, if you are certain you’d like to return your item, please see our returns page for information on how to do so.

Yes. If you notice an error immediately after placing your order you can contact our customer service team who will be able to cancel the order, as long as the order is yet to be processed or dispatched. Alternatively, if the order has already been dispatched, you can wait for the item to arrive and go to our returns page to find out how to return it.

You will receive an email with your order details on. If you haven’t received an email within 24 hours of placing your order, please contact our customer service team if you seek confirmation of your order being placed.

Yes. You can select an address manually at checkout. As long as your billing address matches the address linked to your bank account, there won’t be any issues.

If you are not entirely satisfied with your purchase, we’re here to help. You have 30 calendar days to return your item from the date you received it. Your item must be in the same condition that you received it and in the original packaging.

You have two options to return your item to us:

Collect+ Label

You will receive your Collect+ label within your package. Collect+ has parcel drop points at over 7000 local stores, open until late, 7 days a week.

1. Fill in the returns section on your delivery note and enclose it in your parcel.
2. Write your order number on the Collect+ returns label. Peel it off and stick it on your parcel so it covers the barcode of the original label.
3. Drop your parcel off at any one of 7000 local stores offering the Collect+ service. You can keep your returns receipt or scan this label using the Collect+ app so that you can track your parcel online.

Yodel

If you wish to have your item collected from your home, please repackage and secure your item with care, then contact our customer service team and inform them of a convenient collection date. A collection driver will arrive on the agreed date. Please provide the driver with your package and they will affix a prepaid return label to it and return the item to us.

It’s important that all returns are in the best possible condition, so make sure you handle the item with care. We hope you’re happy with your purchase but if for any reason you change your mind it makes is significantly easier if the product is returned in its original packaging. Please notify us within 30 days of purchase that you wish to return your item.

Once we’ve received your item, we will inspect it and notify you that we have received your returned item. We will initiate a refund to your original method of payment and you will receive it within a certain amount of days depending on your card issuers policies.

Yes. If you notice an error immediately after placing your order you can contact our customer service team who will be able to cancel the order, as long as the order is yet to be processed or dispatched. Alternatively, if the order has already been dispatched, you can wait for the item to arrive and go to our returns page to find out how to return it.

If you have any trouble signing into your account please contact our customer service team who will assist you.

If you’ve attempted to log in but you’re seeing an error message saying you’re entering the wrong password, or you’ve simply forgotten which one is linked to your account, simply click ‘Lost your password?’ and enter the email address you’ve used for your account and you will receive an email with instructions on how to reset your password.